Role: 2^nd Line IT Support Team Leader
Location: Southampton

Salary / Rate of pay: £30,000pa Plus Benefits

Platinum Recruitment is working with a client who is seeking a highly capable Business Consultant. An opportunity has opened for a Business Consultant within the Information Management sector to our Professional Services Team.

You must be able to provide a professional level of business and process consultancy to aid the sales team in developing and delivering work flow solutions.

What’s in it for you?

• 23 days holiday rising to 28, plus bank holidays
• Stakeholder Pension Scheme
• Healthcare Cash Plan
• Voucher and discount hub
• Cycle to work scheme

Why choose our Client?

Our client is a fast growing technology business providing high quality solutions to specific requirements. Using cutting edge workplace technology, industry expertise and effective operational experience they aim to maximise the efficiency of their clients workload.

Key areas: Information Management, Agile Working, Managed Print and Telecoms/ IT.

What’s involved?

• Monitor and manage support tickets ensuring that high standards are being upheld and responded to in a timely manner.
• Properly escalate incidents in a timely manner adhering to OLA’s.
• To manage the 2nd Line, Field Engineering teams, and ensure service SLAs are met for our customers.
• Create and maintain a high standard of technical documentation.
• Mentor and develop your teams to ensure that you have the necessary skills to supply the highest standards of technical support and customer service.
• Provide line management responsibilities including conducting one to ones, setting KPI’s and Objectives, Personal Development planning, approving holiday requests, disseminating management information etc.
• Function as a technical point of escalation for the 1^stand 2nd Line teams.
• Ensure support services are delivered within an ITIL framework and aligned to industry best practice.
• Schedule 2nd Line site visits as required for technical troubleshooting, installations, or contractual obligations.
• Improve process and procedures to introduce efficiency’s.
• Develop and promote a proactive culture of continuous service improvement within the department.
• Mentor and develop your teams and serve as a sounding board for specific problem-solving challenges and offer encouragement and support.

What you need:

• Windows Server 2016 – Current
• Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
• Hyper-V
• Microsoft Exchange and Office 365 (SharePoint, OneDrive etc)
• Acronis
• Sophos Anti-Virus
• Mimecast
• Exclaimer
• Advanced TCP/IP, switching and routing.
• Ubiquiti experience advantageous
• Microsoft product suit
• Apple OS

Click Apply Now and one of the team will be in touch to discuss this 2^nd Line IT Support Team Leader role based in Southampton.

Consultant: Sonny Hudson

Job Number: SHIS2L

Job Role: 2^nd Line IT Support Team Leader

Location: Southampton

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.