Role: Senior Service Controller
Location: Farnham
Employer: Plant Hire Company
Salary: £32,000 – £34,000 + Great benefits + Progression + No Weekends

Platinum Recruitment is working with an award winning Forklift Hire company. This is an opportunity for a Qualified Senior Service Controller to join their team of experienced Senior Service Controller based in Farnham.

What’s in it for you?

• Sick Pay
• Amazing pension structure
• Cycle to work
• Career progression
• No weekends
• Full Training + Progression Opportunities

Your responsibilities as a Senior Service Controller will include-

• Coordinating and dispatching skilled technicians to customer sites across the UK.
• Providing top-notch customer service by efficiently handling customer inquiries and requests for onsite repairs, via phone and email.
• Keeping customers informed throughout the service process to ensure a seamless and positive experience from start to finish.
• Collaborating with the parts team to ensure timely delivery of spare parts in preparation for technician visits.

Senior Service Controller desired experience/qualifications:

• A strong customer service focus with a commitment to delivering exceptional service.
• Excellent written and verbal communication skills, with the ability to effectively engage with clients and colleagues over the phone and in writing.

• Proficiency in Microsoft Windows, Word, Excel, and Outlook

• Experienced being a Service Controller/Coordinator

Sound like the role for you?

Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Senior Service Controller role based in Farnham.

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Dean Grey

Job Number: 931307 / INDCOM

Job Role: Senior Service Controller

Location: Farnham

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.