Reservations Manager – Poole | £32,000-£38,000 plus excellent benefits and real career progression.

Lead a high-performing team and shape commercial success in a growing property business.

We’re recruiting for a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people, and profitability. If you thrive in a fast-paced environment and enjoy balancing guest experience with commercial results, this Reservations Manager position in Poole offers genuine scope to make an impact.

Why apply for this Reservations Manager role?

Because you’ll be joining a business that values leadership, flexibility, and growth:

• You’ll earn a salary of £32,000-£38,000

• You’ll benefit from additional leave

• You’ll enjoy casual dress and a supportive working culture

• You’ll have access to company events and team socials

• You’ll be enrolled in a company pension scheme

• You’ll be able to take advantage of a cycle to work scheme

• You’ll receive employee discounts

• You’ll benefit from a referral programme

• You’ll have the opportunity to take a sabbatical

Key Responsibilities:

As Reservations Manager, you’ll take ownership of both performance and people:

• Lead, train and manage the reservations team to deliver fast, accurate, customer-focused booking services

• Conduct regular 1:1s, appraisals and manage monthly rotas

• Oversee the full reservations process from enquiry to confirmation

• Personally handle complex, VIP or high-value bookings

• Ensure all booking platforms are managed daily with no missed opportunities

• Work closely with senior leadership on pricing strategies and promotions

• Analyse booking trends to maximise occupancy and yield

• Build strong relationships with guests and corporate clients

• Produce performance reports and maintain system accuracy

What we’re looking for:

To succeed as a Reservations Manager in Poole, you’ll need:

• 5 years’ experience in commercial reservations roles

• At least 3 years’ experience in a supervisory or managerial position

• Strong leadership and people management skills

• Excellent customer service and communication abilities

• Confidence using reservations systems, PMS and Microsoft Office

• Commercial awareness with the ability to analyse data and make decisions

• The ability to perform under pressure in a fast-paced environment

If you’re currently working as a Hotel Sales Manager, Property Manager, or an experienced senior reservations professional ready to step up, this could be your ideal next move.

If you’re looking for your next challenge as a Reservations Manager in Poole, we’d love to hear from you. Apply now and take the next step in your career.

Job Number │ 935107 / INDINDUSTRIALWC
Location │ Poole
Role │ Reservations Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.