Regional Customer Support Manager – Sussex and Surrey | £50,000 – £55,000 + Excellent Benefits
A senior field-based role within the plant industry, offering the chance to lead customer service delivery, support technical teams and play a key part in regional operations.

We are recruiting for a Regional Customer Support Manager to oversee service activity across Sussex and Surrey within a well-established organisation in the plant sector. This is a great opportunity for someone who enjoys taking ownership of customer relationships, coordinating service teams and ensuring high standards are consistently delivered across multiple sites.

Why apply? What’s in it for you?

• Competitive salary of £50,000 – £55,000 depending on experience
• Access to private medical and dental cash plan support
• Life assurance for added peace of mind
• Company pension scheme
• Uniform provided as part of the role
• Ongoing technical and manufacturer-led training opportunities
• Long-term role within a stable, established business
• Opportunity to progress within a growing regional structure

Key Responsibilities

In this role, you’ll take responsibility for ensuring smooth day-to-day service operations across your region, including:

• Acting as a key point of contact for customer support and service delivery issues
• Coordinating with workshop and field teams to ensure work is completed efficiently
• Supporting engineers and supervisors across multiple depot locations
• Helping to manage service performance and customer expectations
• Visiting sites regularly to ensure standards, safety and operational consistency
• Working with internal teams to help reduce downtime and improve response times
• Supporting communication between customers, depots and wider support functions
• Assisting with wider operational improvements across the region
• Providing cover outside of normal working hours when required

What we’re looking for

We’re keen to speak with candidates who can demonstrate:

• Experience working within the plant, construction or heavy equipment sector
• Background in customer service, service coordination or account management
• Experience working with technical or engineering teams
• Strong communication skills with a confident, professional approach
• Ability to stay organised while managing multiple priorities
• Comfortable using MS 365 and general business systems
• Full UK driving licence
• Experience working across multiple sites would be an advantage

If you’re looking for your next step as a Regional Customer Support Manager in Sussex and Surrey within the plant industry, we’d love to hear from you. Apply now.

Job Number │ INDPLANT | 936268
Location │ Sussex and Surrey
Role │ Regional Customer Support Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.