Role: Customer Service Coordinator
Location: Slough, Berkshire

Salary – c£31,000

Platinum Recruitment is working in partnership with a popular business within the retail industry and we have a fantastic opportunity for a Customer Service Coordinator to join their team.

What’s in it for you?

My client is the UK’s leading scent marketing provider with an impressive product range with a superb client base. We are a young and innovative company, looking for a service technician to join the Service team to continue the impressive customer service we offer our clients.

General Day-to-Day Duties

Notification emails to customers for service visits

• Monitoring of incoming emails to service ibox

• Dealing with customer queries
• Escalation as necessary
• Review of returned replenishment/installation/collection service notes
• Action as required
• Escalation as necessary
• Install Information Cases (including RAMS)
• Remove this workload from the support team, freeing them up
• Liaise with customer/account manager to confirm outstanding information
• Update Matt/Josh with information

Liaise with the support team

• Assist the support team with general queries regarding servicing
• Work with the support team to help resolve customer service issues pertaining to operations
• UK Operations Team Case Queue
• Support in monitoring incoming Operations cases and actionEscalation as necessary
• Operations Analytics
• Assisting with planned and ad-hoc analyticsLarge national account reports (Tapi)Install/Service/Collection Reports

Benefits – General Operations Team

General day-to-day workload is split in a more manageable way

Removes knock-on effect of any planned/unplanned absence within the team

More time generated to focus on more efficient diary planningWith increased focus on this area, installs can be turned around even quicker and can be billed sooner (stock depending)

Less time having to be spent on general day-to-day tasks

More time to focus on identifying efficiency gains with the department

Increased focus on training & development of engineers

One-to-one trainingOngoing development plansRegular reviews to determine skill level and further training needsWith more focus on providing an even better standard of service, this could have a positive effect on customer retention and reduce attrition

Benefits – Wider Business

Removed burden of install information from support team, more time to focus on customer service and sales support

Collaborative link with support team, allowing for quicker turnaround of queries and resolutions – enhancing customer satisfaction

Less noticeable impact during busier periods and holiday/absence allowing us to maintain high levels of efficiency across the board

Package

• Salary – c£31,000
• Career progression
• Competitive package
• A permanent and full time role
• 40 hours a week
• Parking onsite

Click Apply and one of the team will in touch to discuss this Customer Service Coordinator, based in Slough, Berkshire.

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: 927616/ INDCOMM

Job Role: Customer Service Coordinator

Location: Slough, Berkshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.