Role: Front of House Host
Location: Hoddesdon, Hertfordshire

Salary / Rate of pay: £20,000

Platinum Recruitment is working in partnership with a popular Hotel, of which is a conference and banqueting hotel, and we have a fantastic opportunity for a Front of House Host to join their team.

What’s in it for you?

To work with fantastic people

A beautiful work environment and great grounds

Parking onsite

Career training and development

To work weekends and evenings, coupled with days. Shift pattern on a rota basis

Front of House

Package

• £20,000
• Parking
• Training and development

Why choose our Client?

We are part of a long line of history makers, pioneering Christian conferencing since 1910. We continue their spirit of purpose, encouragement, and positivity, driving us forward to be our best in our time now.

What’s involved?
As part of the Front of House Team you will play an essential role in ensuring our reception area runs efficiently, our guests feel a genuine welcome and a can-do attitude from all our team members.

You will support the team to create great memories for all our guests. The servant-hearted culture you set in the team will make each of our guests feel special and you will have the ability to promote the team to do the same.

We are part of a long line of history makers, pioneering Christian conferencing since 1910. We continue their spirit of purpose, encouragement, and positivity, driving us forward to be our best in our time now.

As the front of house host, you will support the entire front of house department, taking responsibility to ensure the very highest level of service are consistently produced. You will have responsibility for assisting our guests, when necessary, to ensure the smooth running of their arrival and departure.

KEY RESPONSIBILITIES:

• Provide a visible presence and available point of contact for conference organisers and delegates, taking personal responsibility for resolving queries, complaints, and issues promptly and seeking to always provide excellent customer service.
• To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, safety, and security.
• Organise registration facilities in the reception area to suit incoming conferences including the issue, collection, and control of bedroom keys.
• Arrange transport for guests on request, liaising directly with local taxi firms etc. as required.
• Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages, and/or transferring callers to the most appropriate person as necessary.
• Updating of the RON system with final details and ensuring all departments are advised of short notice changes immediately.
• Create the conference invoice per group on day of departure.
• Manage incoming and outgoing post, including checking, and signing for parcels as they arrive and ensuring they are delivered promptly to the relevant department.
• Keep the reception area and entrance tidy and ensure that it is cleaned.
• Collect and record all lost property and arrange for the collection or return of any claimed items.
• Manage any faults/defects reported by guests or staff to the maintenance department and liaise with maintenance supervisor to ensure resolved in a timely fashion.

• Ensure all non-conference visitors to the centre, suppliers and contractors are “signed in”, offered refreshments, and promptly escorted or collected from reception by the relevant department

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Chef de Partie work we have that suits you in Banchory.

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: 919619

Job Role: Front of House Host

Location: Hoddesdon, Hertfordshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.