Role: Service Adviser

Location: South Normanton

Salary: £27,000 – £28,000

Join a leading, long-standing automotive dealership group in South Normanton, recognised as the UK’s largest dealer for a prominent truck and van manufacturer. This family-owned and operated business boasts over a century of experience and operates 13 full-service dealerships across a wide region, including the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.

What they offer

• 42 hours working week
• Bonus Scheme: Earn additional income based on performance.
• Increased Holiday Entitlement: Your vacation days grow with your length of service.
• Recruitment Incentive Awards: Get rewarded for helping us find great talent.
• Healthcare Scheme: Access to a comprehensive healthcare plan.
• Cycle to Work Scheme: Promote a healthy lifestyle with our bike purchase program.

Main Duties and Responsibilities

As a Service Advisor, you’ll be the crucial link in our operations, ensuring a seamless experience for both customers and our workshop team.

Your responsibilities will include:

• Handling Service Documentation: You’ll accurately prepare job cards and generate invoices, making sure they align with completed work and manufacturer standards. You’ll use our internal DMS system and various external customer platforms for authorisations.
• Customer Engagement: Whether it’s answering phone calls or assisting customers face-to-face at the Service Reception counter, you’ll handle all inquiries efficiently and professionally.
• Team Collaboration: You’ll work closely with our expert technicians, fostering clear communication to ensure a smooth workflow in the workshop.
• Workload Oversight: You’ll actively manage the shift’s workload, ensuring that all customer expectations are met and deadlines are hit.
• Booking and Scheduling: You’ll oversee daily service bookings, striving for optimal workshop efficiency and scheduling.
• Subcontractor Management: This involves arranging work with subcontractors and following up to ensure timely completion.
• Proactive Customer Communication: You’ll keep customers in the loop every step of the way, providing clear updates on their requests, costs, and securing necessary authorisations.
• Estimate Creation: You’ll prepare precise, clear, and prompt estimates for all service and repair work.
• Optimising Workshop Flow: By managing service department bookings, you’ll ensure the workshop is loaded efficiently, always prioritising attentive and high-quality service for every customer.

If you’re a proactive and technically astute Service Adviser ready to hit the ground running, we want to hear from you!

Click Apply Now and one of the team will be in touch to discuss the Service Adviser position in South Normanton.

Apply now!

Job Number: GU021 / INDCOMM

Job Role: Service Adviser

Location: South Normanton

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.