Head of Customer Proposition & Experience – Hemel Hempstead | Up to £60,000 plus outstanding perks, incentives, and free family holidays.

Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.

Why apply for this Head of Customer Proposition & Experience role?

You’ll enjoy a rewarding package designed to recognise your impact:

• Salary up to £60,000
• Competitive pension scheme
• Employee rewards and benefits with Perkbox
• Holiday discounts of up to 50% off
• Free use of swimming pools and on-site facilities
• Discounts on food and drink
• Commission and incentive schemes
• Last minute breaks from as little as £100
• Service awards and annual celebrations
• High Street voucher incentives
• Team nights out
• Free family holiday incentives

Key Responsibilities

As Head of Customer Proposition & Experience, you will:

• Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
• Map and optimise the end-to-end guest and owner journey
• Lead pilots and roll out successful initiatives across all parks
• Partner with marketing teams to create compelling value messaging
• Own all on-park marketing strategy and execution
• Drive incremental revenue and increase spend per guest
• Build a strong owner community to improve retention and advocacy
• Track proposition performance, ROI, and customer feedback
• Lead and develop a high-performing marketing team in Hemel Hempstead

What we’re looking for

To succeed in this Head of Customer Proposition & Experience role, you’ll have:

• Senior experience in proposition, product, customer, or experience marketing
• Proven success launching commercially successful propositions
• Background in hospitality, leisure, retail, or travel
• Experience building loyalty or membership communities
• Strong commercial and budget management skills
• Excellent stakeholder management and leadership abilities
• A data-driven approach to optimisation and decision making

If you’re ready to take the next step as a Head of Customer Proposition & Experience in Hemel Hempstead and want to make a real impact on customer experience and revenue growth, we’d love to hear from you.

Apply now to join an ambitious and innovative business.

Job Number │ 936054 / INDINDUSTRIALWC
Location │ Hemel Hempstead
Role │ Head of Customer Proposition & Experience

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.